What is a Virtual Assistant (VA)?

Joey Wong

A Virtual Assistant, also known as a VA, is an entrepreneur and business owner who offer various forms of tasks to assisting on daily duties of a business.  Their services are generally administrative or other related assistance and they have their own offices; therefore they are partners of their clients instead of an ordinary staff in the office.  Since VAs are not employees, businesses can benefit from overhead cutting cost of their business such as insurance, employee benefits such as holidays and sick leave, office equipment and office space.  VAs charge only on an hourly basis, so their clients are only billed for hours the VA has inputted into their business.

A lot of VAs do not just offer administrative assistance support, but also provides specialized skills such as internet marketing, social media marketing, event management, bookkeeping, web design, graphic design, concierge services, ghost writing and translation.  Some VAs also offer personal assistance services such as scheduling and reminder services, travel arrangements and even personal shopping.

A VA usually offers their service and communicates with their clients via telephone, fax, mail, email and other forms of online communication and technology, thus, giving credit to the ‘virtual’ reference in the term, Virtual Assistant.

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